Pennyhill Park Hotel

5* hotel, part of Exclusive Hotels & Venues

Pennyhill Park Hotel front facade

Innovation

Coffee 'theatre'

Quality service

All about experience

TopBrewer delivers on innovation, coffee quality and reliability

Pennyhill Park is renowned for delivering cutting-edge guest experiences and is well known as the ‘ultimate destination for all occasions’. Set within the idyllic Surrey countryside, just 45 minutes outside of London, Pennyhill Park offers award-winning fine dining, a luxury spa and world-class conference facilities. In a recent project to innovate the conference refreshment facilities, TopBrewer coffee machines have been installed as the central focus of a new breakout area.

Key facts

  • Hospitality
  • Hotel 
  • UK 
  • 124 rooms
  • 2 TopBrewers
  • Break-out areas, meeting space
  • Coffee, water

TopBrewer coffee is first-class and the reliability and consistency of the drinks means that it is one less thing for our hospitality staff to worry about.

Julian Tomlin, General Manager, Pennyhill Park

Choice of premium, personalised drinks

TopBrewer creates 'theatre'

Pennyhill Park Hotel guests around TopBrewer

Coffee 'theatre'

Bringing specialty coffee to the hotel sector

A great deal of staff time was being spent setting up and replenishing multiple coffee stations for corporate clients. The introduction of TopBrewer has put that resource back into delivering a first-class customer experience. 

The new breakout area facilitates two large meeting rooms and is located right next to the bakery where breads, pastries and cakes are cooked from fresh in front of the client’s eyes thanks to a Priva-lite glass screen with electronic controlled transparency.

For Exclusive Hotels & Venues it is important to keep up with the latest coffee trends. Consumer expectations in terms of coffee quality have increased dramatically in recent years due to an improved coffee experience on the High Street and they saw no reason why hotels shouldn’t be offering the same standards or better.

Key features 

  • Barista-quality, personalised coffee 
  • Steaming hot water for tea 
  • Chilled still and sparkling water 
  • Touchless operation including voice control 
  • Automatic cleaning throughout the day 
  • CoffeeCloud management system 

The introduction of the TopBrewer machines allows us to focus our resources on customer service, improve our coffee offer and create a lasting and memorable customer experience.

Julian Tomlin, General Manager, Pennyhill Park

Quality service

360-degree premium customer experience

The TopBrewer provides a wide selection of specialty coffees using 100% Arabica AmokkaCrema coffee beans. Each machine is also equipped to serve luxury hot chocolate and hot water for tea drinkers.  The reliability and consistency of the drinks means that it is one less thing for our hospitality staff to worry about.   TopBrewer baristas visit regularly to ensure a consistently high standard of coffee.

 

 

From a speed and quality perspective, the TopBrewer can serve filter coffee in 15 seconds and espresso-based drinks in approximately 25 seconds. Each drink is prepared from fresh using flash-heated filtered water, fresh milk and fresh coffee beans. From an operational point of view, TopBrewer is easy to clean and maintain, freeing up staff to concentrate on delivering exceptional customer service.

We really value the ongoing support and after-care service that Scanomat provides.

Julian Tomlin, General Manager, Pennyhill Park

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