Business Support Administrator

Working from home as part of the Business Support and Client Services Team you will support our customers as part of our already very strong support team.

Supporting our customers remotely

Intro

The role

Skills

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About Scanomat

Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace today's available technology and invest in the future of the connected world.

But engineering can only take you so far. We aim to deliver world-class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too... but we need great people to bring this all together and help us deliver a truly revolutionary next-generation consumer coffee experience.

As a Business Support Administrator you will support our already very strong back office support team, working from home you need to be self-motivated, versatile, flexible and able to deal with all customer requirements. You will have strong written and verbal customer service skills.

Location: Work from home (commutable to Rugby)

Hours: Full-Time Monday - Friday (hours to be agreed)

Salary: £22,500

The Role

Your primary role will be:

To be the first point of contact for all accounting queries
To manage the credit control process with the support of the Business Support Manager
To send out credit control emails and manage daily responses
Ensure all systems are kept up to date with payment terms
Keep all customer files up to date on our bespoke systems
Support with raising consumable orders
Raise customer invoices and quotes for PO approvals
Provide customer delivery information
Supply general support and admin to the sales team, barista team, technicians, and management team

Skills and Experience

Skills and experience:

√ You will have strong written and verbal customer service skills
√ Educated to GCSE standard in English & Maths
√ Proficient in MS Office
√ Experience of using MS Dynamics and/or other similar systems
√ Excellent administrative and organisational skills

Apply

If you would like to learn more, please send your CV with covering letter with salary expectations to Lynne Smith, Business Support Manager to the following email address: lynne@scanomat.co.uk

Start date: ASAP

Application deadline: 30 September 2023

About Scanomat

At Scanomat, we like different! That’s why we turned the world of coffee on its head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first app controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the worlds first under counter bean to cup and fresh milk system serving drinks from one distinctive elegant swan neck.

With over 50 years of experience, we are innovators and always have been. The multi award-winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.

Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in house expert team, and that team is expanding, fast! We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with capability to grow as we grow, to add value and help us push the limits and disrupt the future of the premium coffee experience.